Sophie Simms Coaching Terms & Conditions
Last updated: July 2026
Thank you for choosing to train with Sophie Simms. These Terms & Conditions are designed to ensure a safe, enjoyable and professional coaching experience for everyone. By purchasing personal training sessions or coaching services, you agree to the terms below.
1. Services
Coaching is available as in-person personal training, online coaching or hybrid coaching (a combination of in-person and online support). All coaching is tailored to your individual goals, experience and ability.
2. Health & Medical Information
Before beginning coaching, you will be asked to complete a health questionnaire (PAR-Q).
You agree to provide accurate and up-to-date health information, inform Sophie of any injuries, illnesses, pregnancy, medical conditions or medications that may affect your ability to exercise, and seek medical advice where appropriate before participating in exercise.
You take part in exercise sessions at your own risk.
3. Payment
Payment is required in advance unless otherwise agreed.
Sessions and coaching packages will not commence until payment has been received.
Prices may change in the future, but any changes will not affect coaching that has already been purchased.
4. Cancellations & Rescheduling
A minimum of 24 hours' notice is required to cancel or reschedule an in-person session.
Sessions cancelled with at least 24 hours' notice may be rearranged free of charge.
Sessions cancelled with less than 24 hours' notice will be charged in full.
Failure to attend a scheduled session without notice will be treated as a missed session and charged in full.
5. Late Arrivals
If you arrive late, your session will still finish at the scheduled time so that other appointments are not affected.
If Sophie is running late, your session will either be extended where possible or the missed time will be made up at another agreed time.
6. Using Your Sessions
To help maintain consistency and progress, coaching packages should be used within the following timeframes:
5-session package: within 8 weeks
10-session package: within 16 weeks
7. Refund Policy
Refunds are not available for completed coaching sessions.
Unused sessions or coaching may be refunded only where required by law or in exceptional circumstances agreed by Sophie.
8. In-Person Training
Sessions will take place at the agreed location.
Clients are expected to wear suitable clothing and footwear (or train barefoot where appropriate), follow coaching instructions, respect the training space and equipment, and inform Sophie immediately if they experience pain, dizziness or feel unwell during a session.
9. Online Coaching
Online coaching includes a personalised programme and ongoing support as agreed within your coaching package.
Clients are expected to complete training as consistently as possible, log workouts where applicable, communicate honestly about their progress and any challenges, and attend scheduled check-ins where applicable.
Training programmes are written specifically for you and must not be shared or distributed.
10. Communication
You're welcome to get in touch with questions relating to your coaching. Sophie aims to respond as soon as possible, but please allow up to two working days for a reply.
Messages sent outside of sessions are intended for coaching support and general questions. They should not be used for urgent medical advice or emergencies.
11. Results
Coaching provides guidance, education and support, but results cannot be guaranteed.
Progress depends on many factors including consistency, nutrition, recovery, lifestyle and individual circumstances.
12. Liability
Every effort is made to provide safe and effective coaching.
However, participation in exercise carries an inherent risk, and Sophie Simms accepts no liability for injury, loss or damage except where required by law.
13. Privacy
Your personal information will be collected and processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information provided by you, including health information, will be used solely for the purpose of delivering your coaching safely and effectively. Your personal data will be stored securely, treated confidentially, and will not be shared with third parties unless required by law or with your explicit consent.
You have the right to request access to the personal information held about you, ask for it to be corrected, or request that it be deleted where legally appropriate.
14. Changes to These Terms
These Terms & Conditions may be updated from time to time.
The latest version will always be available on the Sophie Simms website.
If you have any questions about these Terms & Conditions before starting coaching, please get in touch.